Air India's use of artificial intelligence (AI) has had a huge impact on the airline major's call centre volumes and the technology integration has reduced costs by 100 times, a senior company executive said on Wednesday. The airline launched its own chatbot AI.g, earlier known as Maharaja, in May 2023. The chatbot has answered approximately two million queries since its launch, handling 93 per cent of customer inquiries without needing to pass them on to call centre agents, said Sathya Ramaswamy, Chief Digital and Technology Officer, Air India.
Meta announced a first-of-its-kind initiative called 'WhatsApp Bharat Yatra', where the company will go to Tier-II and Tier-III cities to provide on-ground, in-person training to small businesses.
Hollywood's biggest night was high on glitz and glamour but lacked the edge and excitement of the movies it was celebrating, observes Sukanya Verma.
Based on the recommendation of the Election Commission (EC), the Union law ministry on Friday amended Rule 93(2)(a) of the Conduct of Election Rules, 1961, to restrict the type of "papers" or documents open to public inspection.
'This is a race where every technology can be used by the bad guys and good guys.'
'There is simply too much to watch, read and absorb.' 'Just online consumption (news, entertainment, social media) in India was 2.5 hours a day in November 2024.' 'Add TV (just under 4 hours), other media, and the figure is closer to 7 to 8 hours a day for over one-third of Indians,' points out Vanita Kohli Khandekar.
Replying to supplementaries during Question Hour in Rajya Sabha, civil aviation minister Praful Patel said, "full service airlines earlier used to offer five per cent commission to travel agents on basic fare." "From November 1, 2008, Air India, Jet Airways and Kingfisher abolished the agency commission and introduced transaction fee model... (however) Jet and Kingfisher have started paying commission on basic fare and fuel surcharge.
'I am very happy to see that the work is starting to bear some fruit now.'
Infosys Ltd on Thursday reported a 4.7 per cent rise in the September quarter net profit and raised revenue guidance after broadbased growth. Net profit of Rs 6,506 crore in July-September was up 4.7 per cent when compared to Rs 6,212 crore earnings in the same period last year. It was 2.2 per cent higher quarter-on-year, according to a company statement.
Iga Swiatek on Thursday called for the sport's governing bodies to provide players with more tools to combat online abuse
Air India and Jet Airways have cut travel agents' commission to one per cent from the existing three per cent, as the airlines struggle with high debt and losses. Travel agents have opposed the cost-saving measure and urged the airlines to defer the move, which comes into effect from July 16.
Vijay has a lot of young and middle-aged women fans, but as voters, they are possibly now with the DMK, or remain with the AIADMK. Recapturing this constituency would have helped Vijay's political launch and the GOAT script and dialogues could have gone a long way in helping out. But the kind of script and screenplay and the unusually and equally unnecessary long run-time (3 hours, 3 minutes) that GOAT offers takes the film experience over the heads of those that are not familiar with secret agents and uranium theft in Tamil cinema, observes N Sathiya Moorthy.
Monsters, sharks, psychopaths, jedis, hybrids, undercover cops, special agents, brace yourself for tons of action on OTT this week.
As weather patterns grow more unpredictable due to climate crisis, India is taking a giant leap with "Mission Mausam" to improve weather understanding and forecasting through expanded observation networks, better modeling and advanced tools like AI and machine learning.
Travel agents in the country have had their way with airlines, at least in the domestic sector. National carrier Air India today agreed to pay a 3 per cent commission to travel agents, nearly two weeks after Jet Airways and Kingfisher agreed to do the same.
Forget comic chops, you'll not find an ounce of camaraderie between Akshay Kumar and Tiger Shroff as they go about firing ammo and flexing abs at a zombie-like army for nearly three excruciating hours of this noisy drivel, observes Sukanya Verma.
A merchant vessel, with around 20 Indian crew, was hit by a suspected drone about 217 nautical miles off the Porbandar coast in the Arabian Sea on Saturday but there was no report of any casualties in the incident, Indian military sources and a maritime security agency said.
The former Congress president also tagged a post by Tesla CEO Elon Musk in which he talked about eliminating EVMs.
Flight AI173 from Delhi was diverted to Magadan in Russia on Tuesday owing to an engine glitch, the Tata Group-owned private carrier said in a statement.
"A passenger, who had a COVID-positive certificate dated September 2, travelled on Air India Express' Jaipur-Dubai flight on September 4. A similar incident had happened with a passenger on one of the airline's other Dubai flights previously," said one of the officials.
'At a time when there's a lot of conversation happening around how AI has made art directors and production designers jobless, we will simply say that if your work speaks for you, you will never be out of work.'
The US has ordered Tata-group owned Air India to pay a whopping $121.5 million as refunds and $1.4 million as penalties for extreme delays in providing refunds to passengers due to the cancellation or change in flights, mostly during the pandemic, officials said. Air India is among the six airlines that have agreed to cough up a total of over $600 million as refunds, the US Department of Transportation said on Monday. Air India's policy of "refund on request" is contrary to the Department of Transportation policy, which mandates air carriers to legally refund tickets in the case of cancellation or change in flight, officials said.
High-level intelligence collection will no longer be the preserve of government agencies alone, says Pranjal Sharma.
Companies don't have to be in the field to nudge people to return money they owe lenders.
An Air India plane that took off for Kyiv in Ukraine on Thursday morning to bring back Indians from the eastern European nation is returning to Delhi due to the closure of Ukrainian airspace amid the Russian military offensive.
The tributes to Fr Stan by his associates and his co-accused (which were read out) provided a clue to why his death continues to touch so many.
'Please accept our apologies for the inconvenience caused,' the airline added.
We are not pursuing AI to beat humans at games. We are pursuing AI so that we can empower every person and every institution that people build, said Nadella
In what could be seen as another subsidy to the cash-strapped national carrier, the Air India website has opened a special section for LTC tickets to government servants.
Engineering product firms were among the first to embrace AI and machine learning. And the early adopters are reaping gains.
However, the move may make travel by Air India costlier as travel agents would then charge a transaction fee from passengers to compensate for the withdrawn commission. "It has become necessary to review the remuneration pattern offered to our travel trade partners," an Air India circular dated June 20 and addressed to various travel bodies, said.
The airline had earlier issued a 'non-acceptance order' to all its station managers and booking offices.
Physical KYC takes anywhere between two to five working days to get done, V-KYC, only a few minutes.
To cut costs, Air India is pruning the number of its foreign and local offices.
Thanks to technological support provided by BlinkIN, a Bengaluru-based intelligent visual-assistance company, engineers in Wuhan were able to remotely install air ventilation systems in two hospitals in Wuhan, the epicentre of the coronavirus pandemic, reports Peerzada Abrar.
Indian companies seem to be trailing behind. They will have to catch up by reskilling the workforce and ramping up investments.
'Could robots vote for effective political leadership?' 'Arguably they could do this better than humans.' 'They are far better at fact-checking for obvious lies, and far better at gauging the sincerity of statements by analysing body language, facial movements and vocal tonality of speakers,' says Devangshu Datta.
Nandini Gupta who interned at an IT firm explains how Artificial Intelligence can change our future.
Shiv Sena MP Ravindra Gaikwad, who has been banned from flying by several airlines after he assaulted an Air India staffer on March 23, reached Delhi on Wednesday via a chartered flight, according to sources.
A Mumbai-Delhi air ticket is now available upwards of Rs 3,700 for next day travel on all airlines.
© 2026 Rediff.com - Investor Information - Advertise with us - Disclaimer - Privacy Policy - Sitemap - Feedback - About us - Terms of use - Grievances